Copyright © Philip M. Parker, INSEAD. Terms of Use.
| Domain | Definition |
Occupations | Interviews applicants and records interview information into computer for water, gas, electric, telephone, or cable television system service: Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders, using computer. May solicit sale of new or additional services. May adjust complaints concerning billing or service rendered, referring complaints of service failures, such as low voltage or low pressure, to designated departments for investigation. May visit customers at their place of residence to investigate conditions preventing completion of service-connection orders and to obtain contract and deposit when service is being used without contract. May discuss cable television equipment operation with customer over telephone to explain equipment usage and to troubleshoot equipment problems. (references) |
| Installs and repairs machinery or equipment in customer's establishment, following blueprints and manufacturer's instructions, and utilizing knowledge of mechanical, hydraulic, and electrical machinery: Consults with personnel in engineering department to resolve problems of machine design to avoid construction problems in customer's establishment. Studies blueprints and observes tryout of machine in manufacturer's plant to become familiar with machine operation. Operates machine through trial run at customer's establishment to ensure that quality and rate of production meet specifications, and trains customer's personnel in adjusting, maintaining, and repairing machinery or equipment. Consults with customer about deviations of machine operation from original specifications and explains reasons for changes. Repairs or supervises repair of worn or defective machinery or equipment in customer's plant. May be designated according to type, size, or trade name of machines, tools, or equipment serviced. (references) | |
| Investigates dealer's claims for reimbursement of defective automotive parts: Reviews claims for labor or material adjustments with automobile dealer, examines parts claimed to be defective, and approves or disapproves dealer's claim. Assists dealers in handling unsettled claims by consulting with service personnel or customers. Prepares reports showing volume, types, and disposition of claims handled, or settlement allowed. May train dealers or service personnel in service operations or construction of products. May study dealers' organizational needs and advise them on matters, such as parts, tools, equipment, and personnel needed to handle service volume. May contact customers to survey customer satisfaction with purchase of new motor vehicle. (references) | |
| Discontinues or connects service to consumer's establishment, following written or oral instructions: Locates curb cock (valve) at customer's establishment and turns valve to shut off or to permit flow of gas or water, using handtools. Records meter readings [METER READER (utilities; waterworks)]. Investigates consumer complaints of high service cost. Inspects meters, valves, and pipes to detect defects, such as leaks or malfunctioning meters, using testing equipment. Tightens pipe connections to prevent leaks, using wrench. Recommends necessary repairs to consumer. May collect delinquent accounts. May install meters [WATER-METER INSTALLER (waterworks); GAS-METER INSTALLER (utilities)]. (references) | |
Source: compiled by the editor from various references; see credits. | |
Crosswords: SERVICE REPRESENTATIVE |
| Specialty definitions using "SERVICE REPRESENTATIVE": COMPOSING-ROOM MACHINIST ♦ printing-equipment mechanic. (references) |
| Domain | Title |
Books | |
Source: compiled by the editor from various references; see credits. | |
| Subject | Topic | Quote |
Economic History | Poland | U.S. manufacturers with major export accounts in Poland may wish to periodically send a service representative to Poland to work with the local representative and visit customers. (references) |
Source: compiled by the editor from ICON Group International, Inc.; see credits. | ||
| The following statistics estimate the number of searches per day across the major English-language search engines as identified by various trade publications. Hyperlinks lead to commercial use of the expression at Amazon.com. |
| Expression | Frequency per Day |
customer service representative | 45 |
customer service representative resume | 9 |
customer service representative job description | 9 |
training for customer service representative | 6 |
customer service representative job | 4 |
virtual customer service representative | 3 |
| Source: compiled by the editor from various references; see credits. | |
| Language | Translations for "SERVICE REPRESENTATIVE"; alternative meanings/domain in parentheses. | ||||
French | préposé du service. (various references) | ||||
Pig Latin | ervicesay epresentativeray | ||||
| 1. Crosswords 2. Usage: Commercial 3. Images: Slideshow 4. Quotations: Non-fiction | 5. Expressions: Internet 6. Translations: Modern 7. Bibliography |
Copyright © Philip M. Parker, INSEAD. Terms of Use.