Copyright © Philip M. Parker, INSEAD. Terms of Use.
| Domain | Definition |
Occupations | Investigates and resolves computer software and hardware problems of users: Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems. Talks to user to learn procedures followed and source of error. Answers questions, applying knowledge of computer software, hardware, and procedures. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions. Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone. Talks with coworkers to research problem and find solution. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using handtools [MICROCOMPUTER SUPPORT SPECIALIST (profess & kin.) 039.264-010]. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system. (references) |
Source: compiled by the editor from various references; see credits. | |
Hexadecimal (or equivalents, 770AD-1900s) (references)49 4E 46 4F 52 4D 41 54 49 4F 4E 43 45 4E 54 45 52 53 50 45 43 49 41 4C 49 53 54 |
| Leonardo da Vinci (1452-1519; backwards) (references)
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Binary Code (1918-1938, probably earlier) (references)01001001 01001110 01000110 01001111 01010010 01001101 01000001 01010100 01001001 01001111 01001110 00100000 01000011 01000101 01001110 01010100 01000101 01010010 00100000 01010011 01010000 01000101 01000011 01001001 01000001 01001100 01001001 01010011 01010100 |
HTML Code (1990) (references)I N F O R M A T I O N   C E N T E R   S P E C I A L I S T |
ISO 10646 (1991-1993) (references)0049 004E 0046 004F 0052 004D 0041 0054 0049 004F 004E 0043 0045 004E 0054 0045 0052 0053 0050 0045 0043 0049 0041 004C 0049 0053 0054 |
Encryption (beginner's substitution cypher): (references)43484049524735544349482373948543952253503937433546435354 |
| 1. Orthography 2. Bibliography |
Copyright © Philip M. Parker, INSEAD. Terms of Use.
