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INTERACTIVE VOICE RESPONSE

Specialty Definition: INTERACTIVE VOICE RESPONSE

DomainDefinition

Computing

Interactive Voice Response (IVR) A telecommunications system, prevelant with PBX and voice mail systems, that uses a prerecorded database of voice messages to present options to a user, typically over telephone lines. User input is retrieved via DTMF tone key presses. When used in conjunction with voice mail, for example, these systems typically allow users to store, retrieve, and route messages, as well as interact with an underlying database server which may allow for automated transactions and data processing. (15 Sept 1997) (1997-09-21). Source: The Free On-line Dictionary of Computing.

Source: compiled by the editor from various references; see credits.

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Specialty Definition: Interactive voice response

(From Wikipedia, the free Encyclopedia)

In telephony, interactive voice response, or IVR, is a computerised system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the voice prompts.

The latest systems use natural language speech recognition to interpret the questions that the person wants answered.

IVR systems are found operating voicemail systems and telephone banking services, and are often the first point of contact when calling many larger businesses. These systems are generally used at the front end of call centers to identify what service the caller wants and to extract numeric information such as account numbers as well as provide answers to simple questions such as account balances or allow pre-recorded information to be heard.

IVR systems are often criticised as being unhelpful and difficult to use due to poor design and lack of appreciation of the callers' needs. A properly designed IVR system should connect callers to their desired service promptly and with a minimum of fuss.

Source: adapted by the editor from Wikipedia, the free encyclopedia under a copyleft GNU Free Documentation License (GFDL) from the article "Interactive voice response."

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Crosswords: INTERACTIVE VOICE RESPONSE

Specialty definitions using "INTERACTIVE VOICE RESPONSE": IVR. (references)

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Commercial Usage: INTERACTIVE VOICE RESPONSE

DomainTitle

Books

  • 337 Killer Voice Processing Applications: Covering Voice Processing, Audiotex, Call Centers, Fax on Demand, Interactive Voice Response, Outbound Dialing, and Messaging (reference)

    (more book examples)

  

Periodicals

Source: compiled by the editor from various references; see credits.

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Non-Fiction Usage: INTERACTIVE VOICE RESPONSE

SubjectTopicQuote

Economic History

Malaysia

This support will be in the form of interactive voice response, WebChat, and/or live agents responding to customer queries. (references)

Source: compiled by the editor from ICON Group International, Inc.; see credits.

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Frequency of Internet Keywords: INTERACTIVE VOICE RESPONSE

The following statistics estimate the number of searches per day across the major English-language search engines as identified by various trade publications. Hyperlinks lead to commercial use of the expression at Amazon.com.
 
ExpressionFrequency
per Day

interactive voice response

98

interactive voice response system

16

interactive voice response ivr

10
Source: compiled by the editor from various references; see credits.

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Modern Translation: INTERACTIVE VOICE RESPONSE

Language Translations for "INTERACTIVE VOICE RESPONSE"; alternative meanings/domain in parentheses.

Danish

  

voice-response system. (various references)

   

Dutch

  

IVR, interactive voice response. (various references)

   

Finnish

  

automaattinen puhelinpalvelujärjestelmä. (various references)

   

French

  

IVR, système IVR, réponse vocale interactive. (various references)

   

Greek 

  

IVR, διαδραστική φωνητική απόκριση. (various references)

   

Pig Latin

  

interactiveay oicevay esponseray

   

Portuguese

  

resposta interactiva de voz. (various references)

   

Spanish

  

IVR, respuesta vocal interactiva. (various references)

Source: compiled by the editor from various translation references.

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INDEX

1. Crosswords
2. Usage: Commercial
3. Quotations: Non-fiction
4. Expressions: Internet 		5. Translations: Modern
6. Bibliography


  

Copyright © Philip M. Parker, INSEAD. Terms of Use.