Copyright © Philip M. Parker, INSEAD. Terms of Use.
| Domain | Definition |
Occupations | Investigates and resolves computer software and hardware problems of users: Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems. Talks to user to learn procedures followed and source of error. Answers questions, applying knowledge of computer software, hardware, and procedures. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions. Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone. Talks with coworkers to research problem and find solution. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using handtools [MICROCOMPUTER SUPPORT SPECIALIST (profess & kin.) 039.264-010]. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system. (references) |
| Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances: Ascertains number and type of appliances used on premises to determine rate of utility consumption. Turns off appliances and observes gas or electric meter to detect power leakage. Examines meter and appliance connections for defects, such as shorts, grounds, and loose pipe joints to determine power loss or gas leakage. Covers gas pipe joints with soapsuds and watches for bubble formation to determine position of leak. Performs repairs and adjustments, such as cleaning and regulating gas burner jets, and replacing defective meters and gas regulators, using handtools. Shuts off service and notifies repair crew of major repairs required, such as replacement of underground pipes or electric wiring. May perform emergency repairs to gas service pipes between gas main and building. May collect delinquent accounts. May recommend and write specifications for distribution changes, such as house wiring, and relocation of poles or service lines, utilizing necessary right-of-way grants. May investigate illegal use of gas or electricity [GAS-METER CHECKER (utilities); UTILITIES SERVICE INVESTIGATOR (utilities)]. (references) | |
| Interviews applicants and records interview information into computer for water, gas, electric, telephone, or cable television system service: Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders, using computer. May solicit sale of new or additional services. May adjust complaints concerning billing or service rendered, referring complaints of service failures, such as low voltage or low pressure, to designated departments for investigation. May visit customers at their place of residence to investigate conditions preventing completion of service-connection orders and to obtain contract and deposit when service is being used without contract. May discuss cable television equipment operation with customer over telephone to explain equipment usage and to troubleshoot equipment problems. (references) | |
| Opens accounts, explains and processes investments and other financial services, and corrects records: Interviews customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Rents safe deposit boxes. Types account information obtained from customer on record card or form, and enters into computer. Answers customer questions and investigates and corrects errors, following customer and establishment records, and using calculator or computer. Presents funds received from customer to TELLER (financial) 211.362-018 for deposit, and obtains receipt for customer. May help customer complete loan application. May obtain credit records from credit reporting agency. May admit customers to safe deposit vault. May execute wire transfers of funds. (references) | |
Source: compiled by the editor from various references; see credits. | |
| Domain | Title |
Books | |
Source: compiled by the editor from various references; see credits. | |
| The following statistics estimate the number of searches per day across the major English-language search engines as identified by various trade publications. Hyperlinks lead to commercial use of the expression at Amazon.com. |
| Expression | Frequency per Day |
customer service representative | 45 |
customer service representative resume | 9 |
customer service representative job description | 9 |
training for customer service representative | 6 |
customer service representative job | 4 |
virtual customer service representative | 3 |
| Source: compiled by the editor from various references; see credits. | |
Hexadecimal (or equivalents, 770AD-1900s) (references)43 55 53 54 4F 4D 45 52 53 45 52 56 49 43 45 52 45 50 52 45 53 45 4E 54 41 54 49 56 45 |
| Leonardo da Vinci (1452-1519; backwards) (references)
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Binary Code (1918-1938, probably earlier) (references)01000011 01010101 01010011 01010100 01001111 01001101 01000101 01010010 00100000 01010011 01000101 01010010 01010110 01001001 01000011 01000101 00100000 01010010 01000101 01010000 01010010 01000101 01010011 01000101 01001110 01010100 01000001 01010100 01001001 01010110 01000101 |
HTML Code (1990) (references)C U S T O M E R   S E R V I C E   R E P R E S E N T A T I V E |
ISO 10646 (1991-1993) (references)0043 0055 0053 0054 004F 004D 0045 0052 0053 0045 0052 0056 0049 0043 0045 0052 0045 0050 0052 0045 0053 0045 004E 0054 0041 0054 0049 0056 0045 |
Encryption (beginner's substitution cypher): (references)375553544947395225339525643373925239505239533948543554435639 |
Copyright © Philip M. Parker, INSEAD. Terms of Use.
