Copyright © Philip M. Parker, INSEAD. Terms of Use.
| Domain | Definition |
Occupations | Performs any combination of following tasks in post exchange: Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty. Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs. Prepares special order worksheet. Keeps record of services in progress. Notifies customer when service is completed and accepts payment. Acts as WEDDING CONSULTANT (retail trade). Assists customers to select and purchase specified merchandise [PERSONAL SHOPPER (retail trade)]. Keeps records of items in layaway, receives and posts customer payments, and prepares and forwards delinquent notices [LAYAWAY CLERK (retail trade)]. Issues temporary identification cards from information on military records. Approves customer's checks and provides check cashing service according to exchange policy. Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area [INFORMATION CLERK (clerical)]. Resolves customer complaints and requests for refunds, exchanges, and adjustments. Provides customers with catalogs and information concerning prices, shipping time, and costs. (references) |
| Analyzes and answers requests by mail, telephone, or in person from policyholders, beneficiaries, or others for information concerning insurance policies: Searches company records to obtain information requested by customer. Estimates loan or cash value of policy for policyholders, using rate books and calculating machine. Interprets policy provisions to determine methods of effecting desired changes, such as change of beneficiary or type of insurance, or change in method of payment. Mails or gives out specified forms and routes completed forms to various units for processing. Analyzes policy transactions and corrects company records to adjust errors. May compose formal synopses of company and competitor policies for use by sales force. May provide information for pensioners and be designated Pensionholder-Information Clerk (insurance). (references) | |
Source: compiled by the editor from various references; see credits. | |
Hexadecimal (or equivalents, 770AD-1900s) (references)43 55 53 54 4F 4D 45 52 2D 53 45 52 56 49 43 45 43 4C 45 52 4B |
| Leonardo da Vinci (1452-1519; backwards) (references)
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Binary Code (1918-1938, probably earlier) (references)01000011 01010101 01010011 01010100 01001111 01001101 01000101 01010010 00101101 01010011 01000101 01010010 01010110 01001001 01000011 01000101 00100000 01000011 01001100 01000101 01010010 01001011 |
HTML Code (1990) (references)C U S T O M E R - S E R V I C E   C L E R K |
ISO 10646 (1991-1993) (references)0043 0055 0053 0054 004F 004D 0045 0052 002D 0053 0045 0052 0056 0049 0043 0045 0043 004C 0045 0052 004B |
Encryption (beginner's substitution cypher): (references)3755535449473952155339525643373923746395245 |
| 1. Orthography 2. Bibliography |
Copyright © Philip M. Parker, INSEAD. Terms of Use.
